Refund policy
Damages and issue.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raghdaalyousef37@gmail.com.
Return & Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition and packaging, with tags attached, and accompanied by proof of purchase.
To start a return, contact us at: raghdaalyousef37@gmail.com
Return address:Jordanl-
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
Personalized or custom-made products
Sale items
Gift cards
Personal care products
Exchanges
To exchange an item, please return the original item first. Once accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.
Refunds
Once we receive and inspect your return, we will notify you regarding approval of your refund. Approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at: raghdaalyousef37@gmail.com.